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We offer different options to meet the needs of different types of companies. Our support plans enable your business to benefit from our enterprise-level tools, highly experienced support team, research & development efforts, proprietary maintenance, and automation processes. These services ensure we will minimize system downtime, thereby increasing the productivity and efficiency of your staff and business, all at a manageable monthly cost.

      CORE     GOLD
         
2-hr SLA for network-level & critical issues  
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Helpdesk staffed from 7am on business days  
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Afterhours & weekend emergency hotline & service  
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Proactive AMP network systems maintenance  
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24x7x365 network monitoring  
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MXAlerts round-trip email monitoring  
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Server & desktop monitoring via Tabush Agent (AMP)  
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Anti-virus & anti-malware protection on all endpoints**  
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Ticketing & triage system for all issues  
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Routine network audits & IT review meetings  
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DNS hosting & management  
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On-site support services  
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No additional hourly fees for on-site, night & weekend support  
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Client-specific network systems maintenance  
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Premium e-mail spam & virus filtering**  
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Internet content filtering & malware security**  
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No hourly fees for support      
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Same-day replacement of failed network equipment      
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* Certain services are available as part of the CORE plan, but are billed in addition to the monthly plan pricing.
** No anti-virus solutions are foolproof. Clients should also implement their own set of best practices, including safe browsing and email procedures.