Legal case management software platform, TrialWorks, was hit by a ransomware attack in mid-October. Some of the company’s customers were unable to access their case management accounts for a couple of days! This is a reputable company that is widely used, and this attack brought the law firms’ productivity to a halt when they could not access client data, case notes, communications, billing, and more.
While it’s unknown exactly what malware infected the software, experts are presuming that the firm paid the ransomware to obtain the decryption keys and restore files. Within days, TrialWorks announced that it hired several cybersecurity firms to investigate the incident and help restore normal operations.