Last year, I met the managing partner of a law firm who was in the middle of moving to a new practice management system. The firm had been on the existing software solution for close to two decades, and Jim (as we’ll call him here), was a bit anxious about the change. When I asked him why, he said that overall they were happy with the software they’d grown to know and master all these years, but “it’s not in the cloud, and everyone says we need to be in the cloud, so we’re changing” (to a web-based system).
Fast forward to last week when Jim and I caught up and he’s now looking to change back. “The new system is sleek and cool, and it’s nice that it’s in the cloud, but it just doesn’t do some of the things that we need, and even after all the work we put into migration, we’ve decided to switch back. Can you help us?” he asked me.