Law Firm Gains Full Benefits of Cloud with Boxtop

Bain & Barkley is a Texas-based law firm with approximately 20 employees that serves clients in the insurance defense industry, primarily focusing on auto accidents and storm claims.  Bain & Barkley used an outsourced consultant to manage their IT and moved to the cloud in 2014 utilizing a combination of a Remote Desktop Server in the cloud (IaaS) and a well-known SaaS case management platform.  This cloud solution, however, failed to meet the firm’s needs and they experienced several issues.  Bain & Barkley knew they were not experiencing the benefits of cloud and ultimately decided it was time for a change.  Bain & Barkley started using Boxtop in the summer of 2019 and this transformed their IT, allowing them to fully realize the full benefits of cloud.

Challenge

Bain & Barkley faced many issues that are inherent to a hybrid cloud remote desktop and SaaS solution, including system crashes and intermittent server issues. These system crashes made it very difficult for Bain & Barkley to work efficiently and would last several hours, halting all work.  The firm was in need of an efficient, simple solution.  

For many years, Bain & Barkley worked with an outsourced IT service provider.  After some time, the IT service provider changed their management, causing delays with support and responses.  Bain & Barkley felt too dependent on an ineffective IT provider.

Bain & Barkley knew it was time for a change to ensure the firm was leveraging the full benefits of cloud and receiving the hands-on support they needed.  They sought a solution that would provide flexibility, efficiency, and convenience.

Approach

Bain & Barkley was introduced to Tabush Group’s private cloud service, Boxtop, at the Clio Conference in the summer of 2017.  Through discussions with Tabush Group, Steve Bain, Partner at Bain & Barkley, discovered how Boxtop could meet his firm’s needs, including being a strategic IT partner and a providing better way to access his firm’s data and files from outside the office. 

“Boxtop made sense to me and is a better choice for us,” says Bain.  “Boxtop is also more cost-effective.  I am getting a better value and a much more effective cloud solution than I was with the old IT firm we worked with,” stated Bain.  Boxtop proved to be more convenient and efficient for the firm, which led them to ultimately switch to Boxtop. 

Results

Bain & Barkly experienced a seamless migration to Boxtop and the firm has not had any issues since making the switch.  Bain stated that “the speed of Boxtop is great.”  Moreover, Bain & Barkley has many part-time and temporary employees.  “With Boxtop, setting up, creating, and removing accounts is remarkably inexpensive, quick, and easy compared to what we had in the past,” stated Bain.

Boxtop affords the entire law firm the ability to login from any device and access their files, data, and applications through the Boxtop cloud.  It completely eliminated the need for Bain & Barkley to have a VPN solution, and everyone can now work without any interruptions or slowness.  “Boxtop just works for us on a lot of levels,” stated Bain.  “We’ve also given up about 35 percent of our lease space at our Houston headquarters because of Boxtop, allowing our staff to work remotely and come and go as they please in the office,” explains Bain. 

Boxtop not only allowed for more productivity and efficiency, it also provided more flexibility and cost-effectiveness for Bain & Barkley and their staff.  “Boxtop helped cut down commute time and expenses for employees and the firm,” claims Bain, “In the past I’ve never heard anyone compliment IT before, but now with Boxtop, my staff says 'thank you.'  That’s a win for everyone.”  The firm chose Boxtop to allow ease of access, improve work-life balance for their employees, and increase efficiency.  Bain stated that “Boxtop has made us a more competitive firm in the job market as working from home is more appealing now.  I get to give my employees their time back with Boxtop because they can work from home seamlessly.”

Bain & Barkley admires how hands-on Tabush Group has been throughout the whole process.  Working with Tabush Group made Bain & Barkley more comfortable with their IT.  Since their old IT provider controlled their cloud, Bain stated it “made me feel uncomfortable, so switching to Boxtop is a better choice for us.”  Now, Bain & Barkley has full access to their private cloud with Boxtop and can receive tech support from the Tabush Group help desk, which is accessible every business day with after-hours and critical support availability.

The COVID-19 Pandemic 

Since the COVID-19 outbreak in early 2020, companies scrambled to shift their entire office to working remotely.  In this time of crisis, Boxtop helped Bain & Barkley maintain business as usual.  Bain states that at the start of the pandemic quarantine, he “felt like the smartest guy ever” because Boxtop was already in place and it made the transition to mandatory working from home simple and seamless.  We are headed in a direction where working from home is not merely nice, but it is a true necessity.