Our dedicated support team is always available for our clients.
Best practices, ongoing training, and attention to detail all help ensure we meet or exceed our service goals. Our professionally staffed help desk includes both desktop and network engineers, reachable via phone, email, or our online client portal. We use a ticketing system to track every single issue, referencing the assigned ticket number until it's resolved. Clients can access ticket statuses via our online client portal.
In addition, our account and project managers work closely with each client to understand their business. Regularly scheduled strategy meetings focus on where the business is headed and how IT can play a role.
