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IT Advisory and Support Services

Your company depends on reliable and secure IT. If your IT is not working, then neither is your company. Whether you choose BoxtopOvertureEdge, or Managed IT Services, you can always rely on our IT Advisory and Support Services to provide the skills and expertise you need to best leverage your firm’s IT.

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Comprehensive Strategic Partnership

Tabush Group takes a strategic approach when partnering with our clients to deliver IT services that meet your needs and surpass your expectations. We implement best practices and innovative technology solutions while placing an emphasis on security, support, and R&D.

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Support Team and Helpdesk

Our full-service support team delivers responsive, personalized services to keep your IT running smoothly and securely. The team can be reached via our Client Portal, phone, or email during business hours. We also have on-site support availability and after-hours accessibility for urgent issues outside of normal hours.

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Strategic Advisory

Every client has a dedicated client manager who acts as your virtual CTO. They take the time to understand your business so that they can deliver proactive IT strategy and recommendations to better leverage your IT and align your technology investments with your long-term goals.

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Reporting and Transparency

We believe in full visibility. Every quarter, you'll receive detailed reports on your IT environment, covering security, training, and support performance, so you can clearly see how your systems are functioning and identify any gaps.

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IT Toolbox

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Client Portal

Our Client Portal puts everything users need in one place and provides greater transparency for leadership about everything we do to support your firm. The Client Portal enables you to submit or update IT requests, find training materials, view our Status Page, and more.

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Cybersecurity Testing and Education

Security is a shared responsibility that starts with each individual. We provide ongoing testing, in-depth reporting, and quarterly cybersecurity live training to help your team recognize threats like phishing and social engineering.

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Professional IT Services

Beyond daily support, our technicians and engineers can handle major IT initiatives, including system upgrades, implementations, and relocations, ensuring your infrastructure scales with your business.

What Our Clients Have To Say About Tabush Group


 

 

jones-keller

“I know that Tabush Group is going to provide the support that we need in order to provide stellar service to our own clients”

- Jan Adie Firm Administrator, Jones Kelleher

reger-rizzo

“The way Tabush Group presented themselves as a company, it was more personal. We got a feeling we would be in better hands with them”

- Paul Toms Manager of Information Systems, Reger Rizzo & Darnall

shaman

“The professional and attentive service my team receives from Tabush Group’s team has positively impacted our business”

- Steven Hirth Founder & Principal, S.H. Hirth & Associates

Schulten,-Ward,-Turner-&-Weiss

“We felt lost in the crowd with our previous IT partner. With Tabush Group, we feel like we matter and it's very refreshing to have someone that cares about us”

- Kristi Smith COO, Schulten, Ward, Turner & Weiss

Sugarman

“Tabush Group understood our needs, including having a cloud solution that fit our requirements and a support team available to address any issues. They had everything we were looking for.”

- Janice Hayes Firm Administrator, Sugarman

jones-keller

“I know that Tabush Group is going to provide the support that we need in order to provide stellar service to our own clients”

- Jan Adie Firm Administrator, Jones Kelleher

reger-rizzo

“The way Tabush Group presented themselves as a company, it was more personal. We got a feeling we would be in better hands with them”

- Paul Toms Manager of Information Systems, Reger Rizzo & Darnall

shaman

“The professional and attentive service my team receives from Tabush Group’s team has positively impacted our business”

- Steven Hirth Founder & Principal, S.H. Hirth & Associates

Schulten,-Ward,-Turner-&-Weiss

“We felt lost in the crowd with our previous IT partner. With Tabush Group, we feel like we matter and it's very refreshing to have someone that cares about us”

- Kristi Smith COO, Schulten, Ward, Turner & Weiss

Sugarman

“Tabush Group understood our needs, including having a cloud solution that fit our requirements and a support team available to address any issues. They had everything we were looking for.”

- Janice Hayes Firm Administrator, Sugarman

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FAQs

Do the IT support services cost extra?
IT advisory and support services are a part of any of our full-service solutions, including Boxtop, Overture, Edge, and Managed IT Services.
How quickly can we expect a response to support requests?
We pride ourselves on prompt response times during business hours and prioritize urgent issues to minimize downtime and disruption.
What industries do you specialize in supporting?
Our solutions are versatile, and we have vast experience across many industries. Currently, our clients are primarily professional services such as legal, financial, not-for-profit, and real estate and construction companies, where data security and regulatory compliance are top priorities.
What are IT support services?
Our IT support services encompass a range of technical assistance and strategic guidance designed to keep your technology running smoothly. This includes helpdesk support, system maintenance, cybersecurity, troubleshooting, software updates, and strategic planning to align IT with business goals.
What factors should I consider when outsourcing IT support services?
When outsourcing your IT support services, consider the provider’s responsiveness, expertise, transparency, and scalability. It is also important to assess if they offer proactive guidance and a personalized approach to align with your business’s needs.