With many law firms requiring a more flexible workspace, cloud-based business solutions continue to grow in popularity. One such solution, Desktop as a Service (DaaS), moves your desktops, servers, applications, and files to a secure, private cloud. This allows your attorneys and staff to safely access their desktops from anywhere, on any device. As the number of DaaS providers continues to grow, it can be challenging to find the right partner for your firm. When vetting a DaaS provider, there are several important factors to keep in mind.
Cybersecurity should be a top priority for every law firm. A data breach not only endangers your operations but compromises your clients’ data and their trust in your firm, which ultimately hurts your firm’s reputation as well. When evaluating a cloud partner, be sure to inquire if the provider or their clients have ever encountered any data breaches or security issues.
A DaaS provider should offer robust security features, such as strong passwords and multi-factor authentication, 24x7x365 monitoring, and data backup and recovery. They should regularly update your firewalls, anti-virus software, and applications to ensure the latest versions with the most updated patching. Because cybersecurity is not a set-it-and-forget-it solution, a reputable DaaS provider will offer cybersecurity training for your firm. Regular training heightens the risk awareness of your attorneys and staff, minimizing the risk of a human error-related data breach.
Handing your IT to a third party may come with a degree of hesitancy, so it is important to make sure your potential provider has a proven track record of reliability. A reliable provider will have vast experience partnering with law firms, little to no unplanned outages, high client satisfaction, and a comprehensive support team. Look for providers with round-the-clock expert support and customer service portals. Be sure to ask potential providers how they have improved their service to accommodate hybrid workplace environments. A proven track record of success is essential and shows adaptability in the ever-changing technological landscape.
Whether your firm is adding new talent or moving on from past employees, DaaS can work in your favor. A good DaaS solution can scale your system to meet the changing needs of your firm. Look for a provider that can easily support scaling the number of cloud desktops required up or down as your business needs change.
Integration and Familiarity
Learning a new system can cause delays and dissatisfaction in your firm. Therefore, it is important to ensure your DaaS provider delivers a cloud desktop experience that is both familiar and supports your everyday applications. Inquire about how their cloud desktop looks and feels, be sure to demo the system beforehand. Have a current list of your firm’s software and ask if these applications will work on a cloud desktop. This will help to ensure that your firm is able to quickly get up and running with DaaS.
As software becomes more advanced, hardware needs to keep pace. A good DaaS provider will show consistent improvements they have made to their infrastructure and how these changes have enhanced the end-user experience. Look for a provider that regularly adds to their service and has higher-performance services available as needed for users who require more resources. It is important to ensure that the provider can deliver an uninterrupted experience to your attorneys and staff.
If your firm is looking for a DaaS solution that checks all the boxes, look no further than Boxtop. Boxtop is a fully cloud-based Windows desktop that securely streams your work computer from any device or location. Tabush Group has been working with law firms for nearly 20 years and has a proven track record of success.