Managed IT services enable a firm to outsource some or all of their IT functions to a third-party provider. Partnering with a managed service provider (MSP) takes IT headaches off your plate so you can focus on your own business. If you also have an in-house IT team, they are freed up to concentrate on higher-level tasks. Businesses can derive many benefits from managed IT services, including predictable costs and scalability; access to premium, state-of-the-art tools and a deeper bench of IT expertise; superior cybersecurity, increased productivity, and proactive monitoring to prevent disruptions.
What Services Do MSPs Offer?
MSPs can handle your entire IT, one specific IT service, or something in-between. Depending on your needs, an MSP can function as a virtual chief technology officer, working closely with you and your team to strategically develop innovative solutions to meet your specific business objectives. Commonly offered managed IT services include infrastructure management, security services, cloud services, helpdesk and on-site technical support, backup and disaster recovery services, and more. MSPs typically charge a per-user rate per month, which makes your costs predictable over time. Businesses can typically choose from a menu of services and easily scale up or down as their needs evolve.
An MSP can manage your IT infrastructure, which can be thought of as the roads and bridges on which your applications run. MSPs administer, support, and monitor your networks, servers, PCs, and endpoints to ensure optimal performance and security. They expertly and rapidly respond to issues that arise to minimize downtime and proactively prevent problems from developing.
MSPs have the resources and expertise to offer more comprehensive cybersecurity than most small and midsize businesses can manage on their own. A good MSP will place a strong emphasis on defensive measures and offer multilayered security features, including 24x7x365 monitoring, audits, protective software, patch and security updates, strong passwords, multi-factor authentication (MFA), and security education and training for your staff. MSPs also upgrade software as updates become available, ensuring you are always working on the most current version of applications.
Businesses are increasingly turning to cloud-based solutions for some or all of their IT needs. Many MSPs offer managed cloud solutions, which are available through the internet. There are several categories of cloud-based solutions, including Infrastructure as a Service (IaaS), in which the MSP manages your infrastructure through an internet connection, Software as a Service (SaaS), which refers to individual cloud-based software applications, and Desktop as a Service (DaaS), which allows you to access your desktops and entire suite of applications from anywhere using any internet-connected device.
Helpdesk and On-Site Technical Support
MSPs can provide a host of end-user services. A popular offering is support, in which a team of trained experts solves your employees’ technical issues in a timely fashion. Support may be offered during business hours, around the clock, or somewhere in-between. Some MSPs offer on-site IT services, including dispatching technicians to your location to repair equipment, install hardware, or handle special projects.
Backup and Disaster Recovery Services
MSPs can ensure all of your data and files are regularly backed up and safely stored in more than one location. In the event of a power outage or a disaster such as a flood or fire at your offices, MSPs are experts in providing timely access to critical databases, specific files, and entire systems to minimize downtime and ensure business continuity.
Tabush Group is a leading provider of managed IT services and Desktop as a Service (DaaS). To learn more about how our state-of-the-art IT solutions can make your firm’s operations more efficient and secure, contact us.